Jobs at Crayon

Following on from our search for a Community Manager, Crayon is also looking for an enthusiastic and hardworking PM with around 2 years’ experience and looking for the next step to propel their career forward, with a passion for working on both digital and traditional marketing projects.

Title                            Project Manager

Reporting to               Senior Project Manager


Job Purpose                

The Project Manager has day-to-day responsibility for the smooth and effective running of their projects with the focus on great delivery. To do this they should have great skills in effective project set up, budget control, project tracking and reporting, risk and issue analysis and quality assurance. With this in mind, an understanding of the principles of Project Management, appropriate methodologies and processes is vital.  A great Project Manager can focus on the detail, being thoroughly “buttoned-down” and on top of all aspects of their projects, while also being aware of the bigger picture.



These are the main areas of focus for a Project Manager:

1.     Managing and delivering projects

  • Manage projects with large budgets (eg but not limited to £20,000 - £100,000), resources up to 10 FTEs, and of some complexity
  • Deliver multiple work streams for various types of communications projects within an account (micro-site development, banner advertising, direct marketing, point of sale campaigns, etc.) to agreed scope, timings, budget and quality
  • Work with Account Management to help define project scope, resource requirements and cost estimates for projects
  • Be the hub of communication for the project - in regular contact with internal and external partners engaged in delivering our product
  • Encourage and facilitate collaboration. Set up projects using all Crayon agency management information systems to give you full visibility but allow the team to collaborate independently
  • Create robust and realistic cost documents for a wide range of project sizes following our estimating procedures
  • Be commercially aware: At all times you should have an idea of the status of the budget of your projects; WIPS should be updated daily and any variations from budget accounted for and where possible mitigated before they happen
  • Produce realistic timings in MS Project with clearly flagged milestones as required
  • Use all Crayon management information systems to assign and track issues when appropriate
  • At the start of a project, analyse the areas that could potentially throw the delivery off track, log these risks and list what you plan to do to mitigate against them
  • Call and manage internal and external resource meetings as required to ensure the smooth onwards flow of your projects
  • Be on top of your projects and know timings, key milestones, budgets, resourcing etc inside out
  • Assess the time and financial impact of changes and communicate to Account teams and clients as appropriate
  • Be firm but fair in judgement: push back when scope creeps or suggested budgets are not realistic whilst understanding the constraints the Account Management team are under. Be prepared and able to defend Crayon’s position and profit margin internally and externally
  • Understand the workings and needs of the Account team you are partnered with; have a good understanding of the brands you work on - their definitions, their core characteristics, how they should and shouldn’t behave
  • Understand the key technical aspects of the development process for website delivery, email delivery, online advertising, outdoor advertising etc as appropriate to your client
  • Demonstrate an ability to deliver projects to deadlines and within budget
  • Be seen as a focus of delivery knowledge and a key person whose opinion and advice on project delivery is actively sought by Account team members
  • Work with client’s third party agencies and Crayon suppliers to jointly scope, manage and deliver campaigns when appropriate
  • Be able to confidently communicate with clients independently of the Account team and happy to tackle any project issues with senior clients
  • Make the quality of the project your responsibility; you will see every stage of the work from start to finish and are essential in ensuring consistent quality and Crayon standards are adhered to
  • Know, engage with AND CONTRIBUTE TO the continual improvement of the Crayon agency job flow. Your performance will in part be judged against this.

2.         Being professional

  • Everything communicates – ensure that all documentation, costings, briefs, scopes and presentations are of the highest possible standard
  • Be positive and a force for good in the team – even when faced with difficult problems. Be solutions focussed
  • Remain calm and stable under pressure
  • Know when to delegate upwards and raise the alarm at the right time, to the right people when issues occur
  • Be prepared to muck in on areas outside of your immediate team. This means sharing resource, helping on other accounts, taking part in pitches or managing internal initiatives
  • Help to make Crayon a great place to work. Do your bit to build morale within the team and the wider agency and to make work fun

3.         Building and safeguarding relationships     

  • Build a partnership relationship with your counterpart on the Account team; good rapport here is key to success of both the delivery process and account development
  • Have great relationships with the Creative and Technical Directors and creative and technical teams, so that people want to work with and for you. This applies to other departments too
  • Be responsible for ensuring that relevant clients and account team members are kept up to date on project developments: changes in timings, costs and any issues arising. Communicate regularly and don’t avoid difficult conversations
  • Never make promises you can’t keep, and always set expectations realistically
  • Ensure that internal and client sign-offs are obtained on all key project deliverables, and that you have an audit trail to refer to if things go wrong
  • Where possible don’t back your account team into a corner – clients make mistakes too and are sometimes over-ruled by their bosses. Be sensitive to the pressures they face and work with them, not against them
  • Manage conflicts and issues effectively, and seek guidance from your  Senior Project Manager on any potentially sensitive or difficult situations
  • Demonstrate great people management skills, including motivating team members to meet schedule and quality requirements for deliverables, ability to resolve conflicts within the team, ability to get team members from different disciplines to come together as a team, and ability to lead team members to deliver on schedule and within budget constraints in a constructive manner

4.         Being passionate about advertising and marketing

  • Make it your business to learn as much as possible: reading relevant blogs and articles, attending training sessions, talking to experts and taking an interest generally in what is going on around you
  • Be plugged in to new trends and developments across the industry and particularly within the client’s sector
  • Understand the different types of available and emerging media, particularly online, including constraints and opportunities presented by each
  • Understand what makes a good piece of advertising
  • Have a sound knowledge of web and related technologies as well as other digital channels

5.         Striving for great work

  • Learn to develop creative and technical judgement and strive for the best work every time. If you don’t think it’s good enough, say so
  • Ensure we are driving quality at every stage of the project
  • Make all internal and client meetings and presentations count so your work is given the best possible chance of success. Be professional and be prepared and make sure everything is working (particularly tech equipment) before the meeting begins


Job Scope

The Project Manager is responsible for managing the execution of interactive projects from conception through delivery, including managing scope and resources, scheduling, budget tracking, the development of project plans and providing status. The Project Manager essentially manages all factors that govern project success to ensure delivery within time, cost and quality parameters.

Please send CV and covering letter to Laura Johnson [email protected]

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